Patient Scheduler

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  • 18-00175
  • Full Time/Contract
  • Member Services
  • Laguna Hills, CA
Job Description
CLIENT COMPANY OVERVIEW
Our client is the premier provider of Residentialist care in California. Residentialists are clinicians who specialize in delivering clinical care in the home. For over 12 years our specially-trained team of physicians, nurse practitioners and physician assistants have provided in-home medical care to patients who have difficulty getting to the doctor's office.
Besides serving individual patients, our client provides clinical care support services for office-based physicians, Medical Groups, Health Plans, Hospitals, and other Health Care Organizations

PATIENT SCHEDULER
The scheduler is responsible for making outbound and taking inbound calls to explain and schedule Annual Wellness Visits for 25+ Nurse Practitioners/Physicians Assistants.

  • Heavy outbound calls 150-250/day to explain and schedule visits
  • Take Incoming calls from clients and patients to schedule the Annual Wellness Visit
  • As needed remind patients of their upcoming appointment
  • Keep up with emails throughout the day (Outlook) for instructions from the Wellness Team Supervisor or other key team members in the office to coordinate schedules
  • Keep a daily log of all appointments booked in Excel
  • Work on assignments given daily by the Wellness Team Supervisor
  • Process patients who cancel their appointments or need to re-schedule
  • Check personal and Wellness Center Voicemail at assigned times and throughout the day as needed – follow up in a timely manner on messages
  • Accurately update all programs as patients are booked and re-scheduled , etc.
  • Complete other projects/duties assigned by the Wellness Team Supervisor
  • Coordinate will other teams within the office to optimize clinician schedules and delver excellent customer service

QUALIFICATIONS / REQUIREMENTS

  • Excellent Customer Service Skills
  • High Attention to Detail
  • Comfortable on Computers
    • Outlook (basic)
    • Excel (Basic)
    • CRM (Client Relations Management) Programs Sage ACT!/SalesForce
  • Thrives in fast paced work environment
  • Bilingual in Spanish a plus

COMPENSATION & SCHEDULE
Monday – Friday (days)
Commensurate with Experience

POSITION CLASSIFICATION
Full Time / Contract Temporary


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