Administrative Assistant – Quality Training

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  • 18-00251
  • Full Time/Contract
  • General Office
  • Rancho Cucamonga, CA
Job Description
Our Client is a not-for-profit, rapidly growing Medi-Cal and Medicare health plan serving over 1,138,447 residents of the Riverside and San Bernardino counties. Our client maintains a Positive Team Culture as demonstrated by being voted by Los Angeles News Group readers as "Favorite Overall Company to Work For, "Favorite Training Program and "Favorite Workplace Culture in their 2014 Winning Workplaces survey.

Administrative Assistant Quality & Training

The Administrative Assistant will represent the company in a friendly and professional manner. The Administrative Assistant must demonstrate sound judgment during everyday situations that may arise. Ensure all calls and visitor’s needs are responded to in an accurate and timely manner. The Administrative Assistant must ensure communications with internal and external customers run smoothly, and that operational policies and procedures, including security protocols are followed. The Administrative Assistant is also responsible for providing administrative support to Member Services Call Center.

  • Responsible for supporting Member Services Call Center.
  • Responsible for supporting Member Services Team Members with clerical functions and inquiries, support departments with daily activities such as Microsoft Outlook appointments, creating meetings and taking minutes for meetings to help ensure Team Members remain available to the Member.
  • Schedule and coordinate all meetings; which include emailing and attaching agendas to the invites and sending them in a timely and professional manner.
  • Responsible for maintaining various files and records with the ability to quickly update and retrieve when necessary.
  • Review and ensure all temporary staff member’s timecards are accurately filled and approved, and then scanning/emailing them to the correct agency.
  • Responsible for answering and accurately routing calls
  • Maintain confidentiality of sensitive Member information, as well as company Team Member information.
  • Filing/labeling/creating folders and binders as needed.
  • Assist with purchasing and preparation of the Quality and Training Recognition Breakfast.
  • Collect and properly distribute time sensitive department mail from company Members.
  • Provides Reception coverage, as needed.
  • Responsible for scheduling interviews for the Call Center and preparing candidate folders.
  • Responsible for Call Center supply purchases and maintaining inventory.
  • Maintain the Team Members attendance database, as well as updating the department map in Microsoft Publisher.
  • Assists with preparing PowerPoint presentation for meetings, as well as other department wide meetings, as well as ensuring all electrical devices are working properly, the day prior.
  • Prepare and maintain Member Services Department calendar and include Member Services monthly activities. Maintain department calendar board.
  • Responsible for coordinating various projects for the department, as necessary.
  • Assist the Quality and Training Unit with preparing training materials (binders, tabs, copies), as needed.
  • Demonstrate a commitment to LEAN by participating/implementing a process improvement project in the business unit(s).
  • Demonstrate a commitment to understand and adhere to the Regulatory requirements as they relate to the business unit(s).
  • Demonstrate commitment to Team Member Engagement by participating in projects/tasks/activities that promote Team Member excitement and enthusiasm for their role, increased work effort, and commitment to the organization.
  • Any other duties as required to ensure the Health Plan operations are successful.
  • Ensure the privacy and security of PHI (Protected Health Information) as outlined in company policies and procedures relating to HIPAA compliance.


  • Possession of a high school diploma or equivalent required.
  • A minimum of one (1) year experience in a receptionist position capacity.
  • A minimum of one (1) year prior experience in an office environment required. Customer service experience preferred.
  • Excellent communication and interpersonal skills required.
  • Bilingual-written and verbal is a plus.
  • Understanding of, and sensitivity to, a multi-cultural community.
  • Strong organizational skills and ability to multi-task in a fast paced environment required.
  • Typing 35 words per minute, telephone courtesy, high degree of patience, skilled data input.
  • Good knowledge of general office procedures and practices, office equipment, and capable of accurately maintaining records and filing system.
  • Knowledge of PC applications such as Word, Excel, desired.


  • $16.41/hr
  • Full-Time


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